Returns & Refunds
Returns & RefundsWe're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 7 days of receipt for most items in new condition.
- Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your bank account.
- You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.
- The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty, and accessories (except scarves, bags, and mermaid blankets).
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-COOLMEN products.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
- Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
- Please be sure to double-check your returns before shipping them out. We will not be held responsible for the return of non-COOLMEN products.
- If you receive a damaged/defective item, please contact COOLMEN Customer Service within 24 hours of receipt.