Returns & Refunds

Returns & Refunds

If you're not fully satisfied with your purchase, we’ll REFUND you 100%—no questions asked! Your satisfaction is our priority., and we gladly accept returns within 15 days of receipt for most items in new condition.

 

  1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your bank account.

Return Conditions

  1. You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.
  2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty, and accessories (except scarves, bags, and mermaid blankets).
  3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  4. Items with non-returnable marks and free gifts cannot be returned.
  5. We do not accept returned items that have been sent back without proper returns requests.
  6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
  7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-COOLMEN products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.


Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Important Notice:

  1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
  2. Please be sure to double-check your returns before shipping them out. We will not be held responsible for the return of non-COOLMEN products.
  3. If you receive a damaged/defective item, please contact COOLMEN Customer Service within 24 hours of receipt.