Free Shipping for orders over ₱699

Free shipping and returns

FAQs

Please contact us if you didn’t find your answer?

How long does delivery take?

Delivery typically takes 2-7 business days, depending on your location within the Philippines.

Can I return or exchange items?

Yes, we offer returns and exchanges for defective or incorrect items within 7 days of receiving your order. Items must be unused, unwashed, and in their original packaging. Contact our support team for assistance.

Is this legit?

Yes, CoolMen is a legitimate brand, and we take pride in providing high-quality, comfortable, and stylish underwear to our customers. 😊

Our products are designed with advanced materials and seamless technology to ensure the best possible experience. We offer clear pricing, reliable delivery, and a customer-friendly return/exchange policy for your peace of mind.

Can I change or cancel my order?

Yes, you can change or cancel your order as long as it hasn’t been shipped. Contact our support team immediately with your order details, and we’ll assist you https://m.me/official.coolmen

What if I’m not happy with the product?

Your satisfaction is our priority! If you’re not completely satisfied with your purchase, let us know, and we’ll work with you to find a solution—whether it’s a replacement, exchange, or refund.

Can I track my order?

Yes, once your order is shipped, we’ll send you a tracking number via email or SMS. You can use this to track your package online until it reaches your doorstep.